Specialist will deliver a superior new hire experience for academic populations (including full-time faculty, adjunct faculty, and others) by providing a high level of customer service and maintaining quality throughout the pre-employment onboarding process. Ensure the completion and accuracy of all pre-employment processes and forms according to policies and guidelines, while maintaining data integrity. In order to ensure a seamless onboarding process, interact with new hires, school/unit points of contact, Human Resources, and other areas of the University as needed. Ensure accuracy and compliance with faculty lifecycle data gathering and reporting.

Required Education:
Bachelor's Degree or equivalent

Required Experience:
2+ years relevant experience in customer service, data maintenance, onboarding operations, or equivalent combination of education and work experience.

Preferred Experience:
2+ years Experience in a shared services environment

Required Skills, Knowledge and Abilities:
Ability to work in a team environment. Ability to administer business processes and requests consistently with general supervision. Ability to assess problems and promptly resolve or identify appropriate teams to resolve. Strong oral and written communication skills. Strong interpersonal skills with the ability to work with and collaborate across the University at all levels within and outside the organization. Strong time management, attention to detail and ability to manage individual assignments. Ability to handle sensitive situations and maintain a high degree of confidentiality. Ability to creatively and logically solve problems and multi-task effectively. Excellent written and verbal communication skills. Able to be tactful and diplomatic in dealing with difficult issues and/or diverse populations.

Preferred Skills, Knowledge and Abilities:
Knowledge of the Workday HRIS system, faculty information systems, and reporting environment. Understanding of University HR and NYU policies and procedures. Working knowledge of service request management tools. Working knowledge and use of office productivity tools and web-based applications.

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $70,000.00 to USD $85,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.

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About New York University

New York University (NYU) is one of the top private universities in the United States, and NYU Tandon School of Engineering traces its roots back to 1854, building on an illustrious past as Brooklyn Poly and the NYU Polytechnic School of Engineering. Our mission is to excel in research, teaching, and entrepreneurship and inspire and educate engineers for the 21st century — backed by an historic commitment of $1 billion to recruit new faculty, fuel groundbreaking basic and applied research in key areas, and expand the Downtown Brooklyn campus. NYU Tandon faculty are world renowned leaders in science and technology, with a strong commitment to research, innovation, and entrepreneurship that make a difference in the world. We lead and have ties to multidisciplinary centers in wireless technology, cybersecurity, urban informatics, data sciences, artificial intelligence, renewable energy, and health, among others. Our faculty and students are part of the high-tech start-up culture in New York City and in downtown Brooklyn, and we support three “future lab” business incubators that connect our students and faculty to today’s innovation economy. We are deeply committed to teaching and le...arning, and with NYU's unrivaled global network of campuses, we promote a truly global engineering education. NYU Tandon is committed to substantially increase the proportion of our faculty from historically underrepresented groups in STEM and we encourage candidates from such groups to apply. We aspire to create a climate where diversity and inclusion are not only appreciated but considered an asset for creativity and innovation, and we seek faculty who have a real passion for a culturally diverse environment. We take pride in our high numbers of female students and students who are the first in their family to go to college. NYU belongs to the Higher Education Recruitment Consortium (HERC), which assists with dual-career searches, and our faculty are supported by a range of work-life balance programs provided by the NYU Office of Work Life

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