Reporting to the Director of Alumni & Friends Engagement (A&FE), the Associate Director of Alumni & Friends Engagement will serve as a staff liaison and volunteer manager for alumni volunteer groups, advise the Student Alumni Relations Committee (SARC), develop and implement virtual and in-person programming, assist with alumni engagement and customer service responsibilities, and provide general support for University Advancement (UA) initiatives. 

The position requires a mindful individual with a high level of initiative, exceptional customer service skills in supporting various stakeholders and representing the institution, and the ability to organize and manage multiple projects within a dynamic environment. 

Primary Responsibilities 

• Serve as a staff liaison and volunteer manager, in partnership with the Director, for Clark's alumni volunteer leadership groups: Alumni Council, GOLD Council (Graduates of the Last Decade), Clark Black Alumni Association (CBAA), and Clark LGBTQ+ Alumni Association (CLAA); support volunteer groups in development of engagement in regional, virtual, and on-campus events. 
• Serve as staff liaison to the GOLD Council leadership, working with them to develop short- and long- term goals for continued development of a yearly programming plan and on-boarding and recruitment efforts for recent and young alumni. 
• Serve as staff advisor to the Student Alumni Relations Committee (SARC); assist current students with the design and implementation of alumni-related programming. 
• Work with the Director to develop a dynamic volunteer engagement strategy for alumni recruitment for the volunteer groups and create additional volunteer opportunities for alumni on- and off-campus. 
• Partner with campus stakeholders and offices to connect alumni and assist in the tracking of alumni engagement across campus. 
• Assist in providing all volunteer groups with meaningful assignments, excellent customer service, and high-level communication. 
• Collaborate with members of the UA Events team, working to support regional events and other events, as needed.  
• Develop meaningful opportunities of support, in partnership with the Director, for larger UA philanthropy efforts throughout the year. 
• Serve as front line engagement for alumni customer service, responding to questions or requests through all lines of communications from alumni (phone, email, intake form). 
• Work to ensure up-to-date data management of all volunteers, volunteer groups, and volunteer opportunities. 
• Other duties as assigned related to supporting UA events and initiatives. 

Requirements

• Bachelor's degree required. 
• 1-3 years of related experience and demonstrated success providing a high level of thoughtful customer service. 
• Demonstrated success in volunteer management, stakeholder support, and event planning. 
• Must be able to work independently and able to adapt to meet the changing needs of volunteers. 
• Effectively steward confidential information to ensure sensitive data and alumni information is handled with care. 
• Strong communication skills and familiarity with various software programs: Microsoft Office suite and Raiser's Edge or similar CRM technology. 
• Position can/will be hybrid with flexibility for in-person and remote work. 
• Availability for evening events and meetings with volunteers is an expectation of this role. 
• Occasional weekend work is required, and travel will be coordinated with the Director of Alumni & Friends Engagement and the UA Events team for engagement at regional UA events. 

Applicants with non-direct alumni engagement experience are encouraged to apply; successful candidates should be able to connect their experience and/or skills to the goals and requirements of the position and office. Given the nature of our work with affinity groups, we welcome candidates with diverse backgrounds and/or experience working with individuals or groups of different cultures, backgrounds, or identities. 

Expected Hiring Range: $ 70,900 to $78,650

Pay Transparency Disclosure:
The compensation for this position will be determined based on factors that include available budget, internal equity, and the selected candidate's qualifications, experience, education, and other job-related credentials. This range represents Clark University's good-faith estimate of the expected hiring range at the time of posting consistent with Clark's compensation philosophy and internal alignment.

At Clark University we believe that diversity of experiences, perspectives, and backgrounds leads to a more innovative and productive work environment. We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

To review the Clark University Police Department Annual Security and Fire Safety Report visit here.

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About Clark University

Founded in 1887, Clark University is a liberal arts-based research university committed toscholarship and inquiry that addresses social and human imperatives on a global basis. It is the place where Robert Goddard invented the modern rocket, where Sigmund Freud delivered his only lectures in the United States, and where current students stake their claim to the Clark motto, “Challenge Convention, Change Our World,” which is the rallying cry that inspires our community every day. Located in Worcester, Massachusetts, Clark University educates its undergraduate and graduate students to be imaginative and contributing citizens of the world, and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. The University’s engages students in such areas as biology, chemistry, economics, geography, psychology, urban education, management, environmental science and policy, Holocaust and genocide studies, and international development and social change. Clark University’s pioneering model of higher education, LEEP (Liberation Education and Effective Practice) compels undergraduate students to thrive in authentic world and workplace settings, and prepares them for lives and careers of consequence.

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