Central Midwest HERC

Working under general supervision of a Dispatch Supervisor, incumbent receives incoming emergency and non-emergency calls requesting police, fire, and EMS assistance. Operates telephone, radio and computer-aided dispatch (CAD) systems and dispatches emergency units and/or personnel in response to requests for assistance. Coordinates communications during field activity and relays information to appropriate department, public safety officials or other agencies. Also maintains records; typing and filing. Ability to work well under pressure, during both routine and intense emergency situations with the ability to remain calm, communicate effectively with callers and emergency responders. High attention to detail, strong customer service skills, and familiarity with campus and city geography is highly desired. Ability to multitask and work with frequent interruptions is paramount.


The University of Nebraska-Lincoln seeks to attract and retain a high performing and diverse workforce in which employees' differences are respected and valued to better meet the varying needs of the diverse populations we serve. The university fosters a diverse and inclusive work environment that promotes collaboration so that all individuals are able to participate and contribute to their full potential. As an EO/M employer, qualified applicants are considered for employment without regard to race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation. See: http://www.unl.edu/equity/notice-nondiscrimination.

High School or equivalency considered. Experience with multi-line phone system, customer service and computers to include word processing, spreadsheet, database, and email software programs necessary.

Previous experience working with public safety communications. NCIC certification preferred or ability to obtain within one year of hire.