Des Moines University seeks an IT Service and Support Manager who is responsible for leading a team of support specialists in the delivery of IT services and support to faculty, staff, students, alumni, and guests. The manager coordinates IT projects and support focused on resolving incidents, fulfilling services requests, managing problems, and providing end user training.
Bachelor's degree or four years equivalent combination of education and experience.
Seven years of experience in the direct delivery of IT support services.
Three years of supervisory experience preferred.
Technical proficiency with enterprise technology platforms, including networking, information security, end user computing, cloud solutions, email, and collaboration tools.
Experience using ITIL service management framework to deliver support.
Our employees are what make DMU special, so we treat them well. Qualified faculty and staff enjoy a generous retirement match, flexible work arrangements, professional development funding, tuition assistance, access to wellness facilities and programs and so much more. Visit dmu.edu/employment to learn more about our benefits.
Founded in 1898, Des Moines University is a premier medical and health sciences institution comprising of three colleges– College of Osteopathic Medicine, College of Podiatric Medicine and Surgery, and College of Health Sciences – that offer nine graduate degree programs. The programs share a collective strength — an inclusive campus community where students and faculty come together in pursuit of knowledge, research and innovation. Join us as we impact the future of medicine and healthcare in our new state of the art campus opening in West Des Moines in 2023.
Resume, cover letter, and contact information for three professional references required at time of online submission.
Department: Information Technology Services Status: Exempt
Internal Number: 492447
About Des Moines University
Founded in 1898 in Iowa’s capital city, Des Moines University is a postgraduate medical university comprised of three colleges – College of Osteopathic Medicine, College of Podiatric Medicine and Surgery and College of Health Sciences – that offer nine graduate degree programs. Des Moines University combines the top advantages in medical education available today: an expert faculty, a rigorous and relevant curriculum, state-of-the-art facilities, a dynamic and diverse research environment, and a supportive, inclusive community of students and faculty active in learning and service. By consistently producing outstanding graduates who excel in their careers, DMU maintains one of the strongest reputations in the sphere of American medical education.